Helpdesk
Deliver exceptional customer support with integrated helpdesk management. Track tickets, manage SLAs, and provide self-service options to improve customer satisfaction.
Get StartedKey Features
- Ticket management
- SLA tracking
- Knowledge base
- Email integration
- Customer portal
- Service reports
Complete Support Management
Ticket Management
Create, assign, and track support tickets with priorities and categories.
SLA Management
Define service level agreements with response and resolution time targets.
Email Integration
Automatic ticket creation from emails with threaded conversations.
Knowledge Base
Build a searchable knowledge base for self-service support.
Assignment Rules
Auto-assign tickets based on category, priority, or round-robin.
Customer Portal
Self-service portal for customers to create and track their tickets.
Escalation Rules
Automatic escalation when SLA targets are at risk.
Support Analytics
Track response times, resolution rates, and customer satisfaction.
Better Customer Experience
ERPNext Helpdesk helps you deliver consistent, timely support to your customers. With full integration to CRM and sales, your support team has complete context for every interaction.
- Faster response times
- Complete customer history
- Reduced support costs
- Higher customer satisfaction
- Self-service deflection
- Actionable insights
Support Channels
Handle requests from multiple channels:
- Web portal
- Phone (manual entry)
- Website forms
- API integration
Streamline Your Helpdesk
Contact us to learn how ERPNext Helpdesk can help your business.
Contact Us